Responsible gambling

At MateSlots Casino, we take responsible gaming very seriously. We want all our players to have a safe and enjoyable experience on our site. If you or someone you know is struggling with problem gambling, please seek help immediately.

Identifying Problem Gambling

Problem gambling can manifest differently for each person. Some common signs include:

• Spending more time or money than intended on gaming
• Feeling anxious, irritable, or restless when unable to gamble
• Trying to hide or deny the extent of your gaming activities
• Using money intended for other expenses or purposes for gaming
• Chasing losses or feeling compelled to continue playing

Self-Exclusion

If you feel that you are struggling with problem gambling and need a break from our site, we offer a self-exclusion option. This will block your account for a specified period of time (minimum 6 months), during which you won't be able to deposit or withdraw funds.

To request self-exclusion, please contact our customer support team via email at [email protected]. We'll guide you through the process and ensure that all necessary steps are taken to protect your account.

Deposit Limits

We also offer a feature called Deposit Limits. This allows you to set daily, weekly, or monthly limits on how much you can deposit into your account. You can access this tool in your Account Settings by clicking on "Personal Limits".

To set a deposit limit:

1. Log in to your account and go to the Account Settings section.
2. Click on "Personal Limits" and select "Deposit Limits".
3. Choose the type of limit you want (daily, weekly, or monthly) and enter the amount.

Time-Outs

A Time-Out is another tool we offer to help players manage their gaming habits. It allows you to temporarily lock your account for a specified period (6 minutes to 1,000,000 minutes). This can be especially helpful if you're trying to take a break from our site.

To request a time-out:

1. Log in to your account and go to the Account Settings section.
2. Click on "Time-Outs" and select the length of time for which you'd like to lock your account.

Reality Checks

Our Reality Check feature is designed to help players keep track of their gaming habits and stay within their limits. It will send you a pop-up reminder at 30-minute or 60-minute intervals during each gaming session.

To enable Reality Checks:

1. Log in to your account and go to the Account Settings section.
2. Click on "Reality Check" and select the frequency for which you'd like reminders (30 minutes or 60 minutes).

Partnerships with Support Organizations

We're committed to providing a safe and supportive environment for all our players. We partner with various organizations that specialize in problem gambling support, including GamCare, GambleAware, and GamStop.

If you need help or would like more information on these resources, please don't hesitate to contact us via email at [email protected].

Help is Just a Click Away

At MateSlots Casino, we want all our players to have a safe and enjoyable experience. If you or someone you know is struggling with problem gambling, please seek help immediately. We're here to support you every step of the way.

Remember, responsible gaming is everyone's responsibility.